Products eligible for return must be unused and in original packaging. Visit our Returns & Exchanges page on Hienx.com for step-by-step instructions..

Yes. Hienx products include a limited warranty. If you encounter issues, contact customer support with your order details and proof of purchase.

All Hienx chargers and data cables come with a limited 12-month warranty from the date of purchase (unless otherwise stated on the product page).

The warranty covers manufacturing defects in materials and workmanship under normal use. This includes issues like: Charger failing to power devices Cable not charging or syncing Loose or broken internal connections

The warranty does not cover: Damage from misuse, accidents, or negligence Wear and tear from everyday use Damage due to exposure to moisture, heat, or liquids Unauthorized modification or repair attempts

To file a warranty claim: Email our support at support@hienx.com with your order number. Attach photos or videos showing the issue. Our team will review and guide you through the next steps.

In most cases, we may ask you to send the defective item back so we can inspect it. Return shipping instructions will be provided by our support team.

We currently ship across India. For international shipping availability, please check the product page or contact support.

Standard Shipping: 3–7 business days Express Shipping (if available): 1–3 business days Delivery time may vary based on your location and service availability.

Once your order is shipped, you’ll receive a tracking number via email or SMS. Use that on the carrier’s website to see real-time delivery status.

Shipping fees depend on your location and the shipping method you choose at checkout. You’ll see the exact delivery charges before you complete your order.

Yes! We offer free standard shipping on orders above a certain value (e.g., ₹799). (Adjust this threshold as per your policy.)